Use cases
Passisto Use Cases by Industry
How 40 teams in different industries use AI voice conversations to recruit, follow up employees, clients and students.
Passisto Hire
10 use casesAI Candidate Screening for Banking and InsuranceBanks and insurers recruit advisors, claims handlers, underwriters and compliance profiles in a regulated environment where consistency and traceability matter. Recruiters receive many applications for each branch or department and cannot run a long first interview with everyone. Passisto Hire gives every applicant a structured voice interview and gives recruiters a scored report per candidate.Banking and InsuranceAI Candidate Screening for Call CentersCall centers hire in cohorts, lose agents quickly and recruit for one skill above all: how a person sounds and behaves on a call. A CV says little about that. Passisto Hire gives each applicant a structured voice interview and gives recruiters a scored report per candidate, so training classes fill with people who are ready for the phone.Call CentersAI Candidate Screening for ConstructionConstruction companies hire for projects: a team is needed on a precise date, on a specific site, often at short notice. Recruiters and site managers spend evenings calling candidates between two sites. Passisto Hire gives every applicant a structured voice interview from their phone and gives recruiters a clear report for each candidate.ConstructionAI Candidate Screening for Healthcare EmployersHospitals, clinics, care homes and home-care providers compete for scarce nurses and care assistants while rosters never stop. Recruiters juggle night, weekend and rotating shifts, and every vacancy leaves a team short. Passisto Hire gives every applicant a structured voice interview they take when it suits them, and gives recruiters a clear report for each candidate.Healthcare EmployersAI Candidate Screening for Hotels and RestaurantsHotels and restaurants hire for shifts, seasons and high turnover, and the people who do the hiring are usually in the dining room or at the front desk. Passisto Hire lets every applicant take a structured voice interview in their own time and gives the manager a short report per candidate, so the shift is not interrupted by another screening call.Hotels and RestaurantsAI Candidate Screening for Internships and GraduatesInternship and graduate programmes attract thousands of applicants with little work history, within a short window each year. Recruiters cannot tell candidates apart from their CVs, and meeting everyone is impossible. Passisto Hire gives every applicant a structured voice interview about motivation and potential, and gives recruiters a report for each one.Graduate and Internship ProgramsAI Candidate Screening for Logistics and WarehousingWarehouses and transport companies hire operational staff in large numbers, with peaks around sales periods and tight start dates. Many applicants have no polished CV and cannot be reached during working hours. Passisto Hire gives each of them a structured voice interview and gives supervisors a report to read before choosing who to meet.Logistics and WarehousingAI Candidate Screening for RetailRetail hires a lot, often at the same time and in many stores. Store managers spend hours on short phone screens while running the shop. Passisto Hire gives every applicant a structured voice interview they take when it suits them, and gives managers a clear report for each candidate.RetailAI Candidate Screening for Staffing AgenciesA staffing agency screens for many clients at once: each with its own roles, urgency and requirements, and each waiting for a shortlist. Passisto Hire lets consultants run a structured voice interview for every applicant, per role and per client, and gives them a report they can use to build and justify a shortlist.Staffing AgenciesAI Candidate Screening for Tech CompaniesTech companies and startups receive many applications for each engineering, data or product role, often from several countries. Engineers lose hours in first calls, and recruiters struggle to judge communication and motivation from a CV. Passisto Hire gives every applicant a structured voice interview and gives hiring teams a clear report before the technical rounds.Tech Companies
Passisto People
10 use casesEmployee Follow-Up for Banking and InsuranceBanks and insurers employ advisers, claims handlers, underwriters and back-office teams across branches, call centres and head offices. Targets, regulation and change programmes create pressure, and managers see only part of the picture. Passisto People gives every employee a structured voice check-in and gives managers and HR a report on which to base their conversations.Banking and InsuranceEmployee Follow-Up for Call CentersIn call centers agents spend their days on the phone under pressure, and attrition is a permanent concern. Team leaders have targets, queues and coaching to handle, so regular one-to-ones are squeezed. Passisto People holds a short structured voice conversation with each agent and gives team leaders and HR a report and a profile that builds over time.Call CentersEmployee Follow-Up for Hospital and Care Home StaffHospitals and care homes depend on nurses, care assistants and support staff who work nights, weekends and long stretches under pressure. Exhaustion and turnover are among the biggest concerns of managers, yet there is rarely time for a proper conversation. Passisto People lets each staff member share how they are doing in a short voice check-in, and gives managers and HR a clear report.Hospitals and Care Homes (staff)Employee Follow-Up for HospitalityHotels and restaurants run on long days, split shifts, weekends and seasonal teams. Turnover is high and managers are on the floor during service, which leaves little time to talk with each employee. Passisto People holds a short structured voice conversation with each team member and gives managers a report and a profile that builds over time.Hotels and RestaurantsEmployee Follow-Up for Logistics and WarehousingWarehouses and transport operations run on shifts, peaks and a workforce that is rarely at a desk. Supervisors see their teams in passing, and problems with workload, safety or morale surface late, often as a resignation. Passisto People gives every employee a structured voice check-in they take on their own time, and gives managers and HR a clear report to act on.Logistics and WarehousingEmployee Follow-Up for ManufacturingIn a factory, people are tied to a line, a machine or a shift, and it is hard to pull them away for a long conversation. Skilled operators are difficult to replace, and a departure often follows weeks of unspoken frustration. Passisto People offers each employee a short structured voice check-in and gives production managers and HR a report they can use.ManufacturingEmployee Follow-Up for Remote and Hybrid TeamsWhen teams work from home or split their week between home and the office, managers lose the informal signals that come from sharing a space. A colleague who is struggling is simply less visible. Passisto People gives each employee a regular voice check-in from their browser and gives managers and HR a report on how people are really doing.Remote and Hybrid TeamsEmployee Follow-Up for RetailRetail teams are spread across many stores, shifts are irregular and turnover is high. Managers have little time for one-to-ones, so employee issues often surface only with a resignation. Passisto People holds a short structured voice conversation with each employee and gives HR and managers a report and a profile that builds over time.RetailEmployee Follow-Up for Tech CompaniesIn tech companies, talent is mobile and expectations on growth, autonomy and workload are high. Teams grow fast, managers are often former engineers with little training in people management, and burnout or boredom is rarely spoken about until someone hands in their notice. Passisto People provides regular voice check-ins and a profile that builds over time, so managers and HR can listen continuously.Tech CompaniesEmployee Follow-Up for the Public SectorPublic administrations, agencies and local authorities employ people in very different jobs, across many sites and services. Managers are often stretched, and moving between teams or missions can leave employees without follow-up. Passisto People gives each employee a structured voice check-in and gives managers and HR a clear report to prepare their conversations.Public Sector
Passisto Clients
10 use casesClient Follow-Up for B2B ServicesB2B service firms live on long relationships: consulting missions, managed services, outsourcing, facility management, staffing. Quality is judged by people on the client side who change over time, and a contract is often renewed or lost on the account manager's relationship. Passisto Clients has an AI voice agent gather feedback from each client contact and gives the account manager a report on satisfaction, risks, needs and commitments.B2B ServicesClient Follow-Up for BankingA bank client rarely complains: they quietly open an account elsewhere. Advisers have a portfolio too large to call regularly, and contact often happens only when the client has a request. Passisto Clients has an AI voice agent hold short follow-up conversations on the bank's behalf and gives the adviser a report on satisfaction, needs and risks. The adviser decides what to do next.BankingClient Follow-Up for Car DealershipsA car dealership meets its customer for the purchase, then at each service and, years later, when it is time to change car. Between those moments there is little contact, and the customer may take the next purchase or the next maintenance elsewhere. Passisto Clients has an AI voice agent gather feedback after delivery, after the workshop visit or before a lease ends, and gives the sales or after-sales manager a report.Car DealershipsClient Follow-Up for E-commerceE-commerce brands know their customers through orders, clicks and ratings, but rarely hear them speak. A customer who does not come back does not send a message. Passisto Clients has an AI voice agent hold short conversations with selected customers, such as marketplace sellers, B2B buyers or loyal shoppers, and gives the team a report on satisfaction, issues and reasons for leaving.E-commerceClient Follow-Up for Energy and UtilitiesEnergy and utility customers rarely think about their provider until something goes wrong: a bill they do not understand, an outage, a meter appointment or a contract that ends. In open markets, the customer can switch supplier. Passisto Clients has an AI voice agent hold follow-up conversations with households and business customers and gives the customer relations team a report on satisfaction, issues and risk of leaving.Energy and UtilitiesClient Follow-Up for HotelsA hotel guest stays a few nights and then judges the experience in an online review, often without telling the hotel anything first. Corporate and event clients are a different relationship, with negotiated rates and yearly contracts. Passisto Clients has an AI voice agent gather detailed feedback from guests and account contacts, and gives the team a report on what to fix and who to call back.HotelsClient Follow-Up for InsuranceInsurance clients meet their insurer a few times in the life of a policy, often at stressful moments such as a claim, and then again at renewal when they compare prices. Agencies and brokers cannot call every policyholder. Passisto Clients has an AI voice agent hold short follow-up conversations and gives the agent or account manager a report on satisfaction, needs and renewal risk.InsuranceClient Follow-Up for Real EstateIn real estate, a client is in contact intensely for a few weeks and then disappears for years, until they sell, buy or recommend you. Property managers and landlords, on the other hand, are in a long relationship that depends on everyday service. Passisto Clients has an AI voice agent gather feedback from buyers, sellers, owners and tenants and gives the agent or manager a report to act on.Real EstateClient Follow-Up for SaaSIn SaaS the revenue is earned again at every renewal, and the signals of a problem appear long before the cancellation email. Customer success managers cannot call every account regularly. Passisto Clients has an AI voice agent hold a short follow-up conversation with each client contact and gives the account manager a clear report on satisfaction, blockers and renewal risk.SaaSClient Follow-Up for TelecomTelecom is a market of subscriptions where switching provider is easy and contracts end on a known date. Network quality and support experience decide who stays. Operators, resellers and service providers cannot phone every subscriber. Passisto Clients has an AI voice agent run follow-up conversations and gives the account or retention team a report on satisfaction, problems and churn risk.Telecom
Passisto Students
10 use casesStudent Follow-Up for Apprenticeship Training CentersApprentices split their time between the training center and an employer. The center sees them in class, the company sees them at work, and no one sees the whole picture. Passisto Students gives each apprentice a short voice interview and gives the pedagogical team a report to detect problems with the company, the workload or motivation before a contract is broken.Apprenticeship Training CentersStudent Follow-Up for Business SchoolsBusiness school programs are built on intense group work, internships, associations and time abroad. Students are busy and sociable on the surface, so difficulty can stay invisible behind a full calendar. Passisto Students gives every student a short voice interview and gives programme managers a report they can act on.Business SchoolsStudent Follow-Up for Continuing EducationAdult learners study alongside a job and a family. Evening classes, weekend modules and part-time diplomas ask a lot of motivated people whose time is limited. Passisto Students lets a continuing education provider hold a short voice interview with every learner at a time that suits them and gives programme managers a clear report on who needs support.Continuing EducationStudent Follow-Up for Engineering SchoolsEngineering programmes combine dense scientific courses, projects, labs and often a competitive entry. Students tend to keep going until they stop. Passisto Students lets the school hold a short voice interview with every student and gives referents a report that shows where workload, motivation or integration are becoming a problem.Engineering SchoolsStudent Follow-Up for High SchoolsA school counsellor or head of year may be responsible for hundreds of students and sees mostly those who are already in trouble. Passisto Students lets a high school hold a short voice interview with every student, after the guardian has consented, and gives counsellors a report for each student and for each class.High SchoolsStudent Follow-Up for International Student OfficesInternational students arrive with a new country, a new language, a new administration and often no network. They face problems with housing, visas, money and culture that they rarely raise in an office. Passisto Students lets an international office hold a voice interview with every incoming and exchange student, in the language of the campaign, and read a report on how arrival is going.International Student OfficesStudent Follow-Up for Language SchoolsLanguage schools teach people with different goals and levels: a few weeks of summer courses, evening classes, exam preparation, intensive stays. Progress depends on regular practice and confidence, and learners who feel stuck often stop coming without saying why. Passisto Students lets the school hold a short voice interview with each learner and gives the academic team a report to adapt support.Language SchoolsStudent Follow-Up for Online LearningIn online programmes the student is alone with a screen. No one sees an empty seat or a tired face, and a learner can stop logging in without anyone noticing. Passisto Students lets a provider hold a short voice interview with every learner and gives tutors a report that shows who is slipping away and why.Online LearningStudent Follow-Up for UniversitiesA university cannot talk one to one with every first-year student in lecture halls of several hundred. The students who struggle are often the quiet ones, and advisors only see them once the exams have gone badly. Passisto Students gives every student a short voice interview and gives advisors a report per student, so support starts earlier.UniversitiesStudent Follow-Up for Vocational Training CentersVocational training centers welcome learners with very different backgrounds: school leavers, career changers, job seekers. Training periods are short and a few weeks of difficulty can end a course. Passisto Students lets trainers and training managers hear every learner through a short voice interview and read a report before small problems turn into dropout.Vocational Training Centers
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