Client Follow-Up for Car Dealerships
A car dealership meets its customer for the purchase, then at each service and, years later, when it is time to change car. Between those moments there is little contact, and the customer may take the next purchase or the next maintenance elsewhere. Passisto Clients has an AI voice agent gather feedback after delivery, after the workshop visit or before a lease ends, and gives the sales or after-sales manager a report.
The challenges
Long gaps between purchases
A car is changed every few years. Without a relationship in between, the customer compares dealerships again when the time comes.
Workshop satisfaction
Maintenance and repair visits are the most frequent contact. Waiting time, price surprises and unclear explanations weigh heavily on loyalty.
Delivery as a key moment
The delivery of the car is an emotional step. A missing detail or an unanswered question starts the relationship badly.
Leasing and fleet contracts
Lease ends and company fleets give the dealer a precise date to prepare the next proposal, but only if the relationship has been kept.
How it works
- 1
Set up your services and import your customers
Declare your services, such as new cars, used cars, workshop and fleet, generate interview templates and import your customer list.
- 2
Launch a follow-up at the right moment
Pick the customer, the service and the type: after delivery, after a workshop visit or before a lease ends. The customer receives a personal, secure link by email.
- 3
The customer talks to the agent
They give consent and describe their experience out loud, from their phone or computer, at the time they choose.
- 4
The manager reads the report and acts
The report brings satisfaction, pain points, needs and commitments. The sales or workshop manager validates the items and calls back where a personal word is needed.
Examples of questions the AI agent asks
- How was the delivery of your car, and did you get all the explanations you needed?
- How did the workshop visit go, from the appointment to the moment you picked up the car?
- Was the invoice in line with what you were told at the start?
- When do you think you will change car, and what would you want from the next one?
- Would you recommend our dealership, and what would you tell a friend about it?
What you get
A relationship between two purchases
Regular conversations keep the dealership present until the customer thinks about the next car.
Workshop issues found early
Waiting time, price surprises and communication gaps are visible in reports and can be fixed at the service desk.
Leasing and fleet renewals prepared
Contract end dates come with a recent view of the customer's needs and satisfaction.
Better handover between teams
Sales and after-sales share one client record, so what the customer said in the workshop is known by the salesperson.
Frequently asked questions
Can it be used for workshop customers as well as buyers?
Yes. You can declare sales and workshop as separate services, with their own interview templates, and choose the right one for each follow-up.
Can the agent promise a discount on the next service?
No. The agent never promises a discount, a deadline or a commercial gesture. It notes the request and says it will be passed on to the manager.
Does the customer have to install an app?
No. The customer opens a personal, secure link in the browser of their phone or computer. There is nothing to install.
See how it works for your team
Tell us about your context: we will show you the conversations, reports and follow-up that fit it.