Client Follow-Up for Energy and Utilities
Energy and utility customers rarely think about their provider until something goes wrong: a bill they do not understand, an outage, a meter appointment or a contract that ends. In open markets, the customer can switch supplier. Passisto Clients has an AI voice agent hold follow-up conversations with households and business customers and gives the customer relations team a report on satisfaction, issues and risk of leaving.
The challenges
Bills that confuse
Invoices, estimates and adjustments are a common source of questions, and unclear billing erodes trust even when the service itself works.
Contact only in a crisis
Customers call after an outage, an error or a dispute. In between, the provider has no view of how the relationship is going.
Switching and contract ends
Where customers can change supplier, price comparison and contract end dates make retention a recurring effort.
Business and municipal accounts
Companies, building managers and local authorities have specific needs on consumption, contract terms and service quality, and several people involved.
How it works
- 1
Set up your services and import your customers
Declare your services, such as electricity, gas, water or business supply, generate interview templates and import the customers to follow.
- 2
Launch a follow-up
Pick the customer, the contact, the service and the type, for example after a move, after an intervention or before a contract ends. The contact receives a personal, secure link by email.
- 3
The customer talks to the agent
They give consent, answer a few questions and talk with the agent from their browser, in a few minutes and without installing anything.
- 4
The team reads the report and decides
The report lists satisfaction, pain points, needs and commitments. The customer relations team approves the suggested items and decides on the next step.
Examples of questions the AI agent asks
- Do you find your bills clear, and do you understand what you pay for?
- How did the last intervention or appointment go, and was your issue fully solved?
- When you had a question, was it easy to reach us and to get an answer?
- Do you feel your current contract matches the way you use energy or water?
- What would make you stay with us, or move to another provider?
What you get
Billing confusion identified
The questions customers repeat about invoices are visible in reports and can lead to clearer documents and explanations.
Service issues heard sooner
Problems after interventions or outages come to the surface without waiting for a complaint.
Retention prepared before contract ends
Customers at risk are identified with their reasons, so people can decide whom to contact.
Business accounts documented
Needs and commitments for business and local authority customers are kept in a shared record and picked up again at the next follow-up.
Frequently asked questions
Can the agent give information about a customer's bill or consumption?
No. The agent gathers feedback and notes questions. Answers about billing or consumption stay with your customer service team.
Can the agent promise a price or a compensation?
No. The agent never promises a discount, a deadline or a commercial gesture. It notes the request and tells the customer it will be passed on to the team.
Can we follow both households and businesses?
Yes. You can declare different services and interview templates for each segment, and choose the right one for every follow-up.
See how it works for your team
Tell us about your context: we will show you the conversations, reports and follow-up that fit it.