Hear Every Client, Keep Every Promise
An AI voice agent regularly gathers your clients' feedback on your behalf. Every conversation becomes a clear report for the Account Manager: satisfaction, churn risk, pain points, needs and commitments, picked up again at the next follow-up.
5 follow-up types
THE CONVERSATION
From conversation to report, in under 2 minutes
The agent runs the conversation on behalf of your company, comes back to what was promised and never commits in your place. The Account Manager then gets a report ready to validate.
AI AGENT
Everything you need to follow the relationship, not just a score
One AI agent runs the conversation, writes the report and updates the client record. Your Account Manager validates and acts.
Voice conversations in your name
Clients talk with an AI agent that introduces itself on behalf of your company, asks one question at a time and follows up on vague answers to get the "why".
Report ready in 2 minutes
Summary, satisfaction, churn risk with reasoning, positives, pain points, needs, sales signals and client quotes. Full transcript and PDF export.
Account Manager validation
The AI suggests, the Account Manager decides: every pain point, need or commitment is approved, edited or rejected before it enters the client record.
Commitments checked next time
Approved commitments and open pain points are carried forward: the agent asks the client whether what was promised has been done.
Portfolio and campaigns
Import clients and contacts by CSV, then launch a follow-up from a client record or a campaign covering many clients at once.
Consent and transparency
Clients know they are talking to an AI and that the conversation is recorded. They accept or decline, and can unsubscribe at any time.
Every Follow-up Picks Up Where the Last One Left Off
Validated pain points, needs and commitments stay attached to the client. The agent comes back to them at the next follow-up instead of starting from scratch.
Pain point raised: delivery delays
Commitment approved by the AM: weekly check-in with the logistics team.
Commitment kept, pain point resolved
The client confirms the weekly check-in happens and delays have improved.
Satisfaction up, new need
Interest in an additional service: sales signal sent to the AM ahead of renewal.
Why It Matters
Client feedback no longer sits in emails or personal notes: everything lives in one shared record
Satisfaction is comparable follow-up after follow-up, not just at one moment
Early churn signals are spotted before it's too late
Every commitment made is checked with the client at the next follow-up
Built For
Tracked Per Client
One client, several contacts, a single record for the whole history.
HOW IT WORKS
From setup to action, in four steps
Once your services and templates are in place, launching a follow-up takes less than two minutes.
The email your client receives
Set up and import
Declare your services, generate interview templates with AI and import your client portfolio.
- Templates generated from your goals, topics, duration and tone
- CSV import of clients and contacts, invalid rows flagged
- Each Account Manager only sees their own clients
Launch a follow-up
Pick the client, contact, service and follow-up type. The contact gets an email in your name with a personal, secure link.
- Post-delivery, periodic, pre-renewal, post-incident
- One client or a campaign of many
- Status tracking and one-click reminders
The client shares feedback
They open the link, give consent, answer a few quick questions, then talk with the agent out loud, right in their browser.
- Nothing to install, on desktop or mobile
- Resumes where it stopped if the connection drops
- The agent promises nothing and passes requests to the Account Manager
The report updates the client record
The Account Manager gets an email, reads the report, validates the suggested items and finds everything in the client record and action list.
- Satisfaction, churn risk, pain points, needs, commitments
- Only validated items become active
- Everything is picked up at the next follow-up
THE IMPACT
Client relationships followed over time
Every conversation adds to the client's history. Your teams know what was said, promised and delivered.
to get the report after the conversation
The Account Manager is notified by email and can react while the topic is still fresh.
FAQ
Your questions about Passisto Clients
An AI voice agent that regularly gathers your clients' feedback on your behalf, in a 5 to 15 minute conversation. Each conversation produces a report for the Account Manager and updates a shared client record.