Client Follow-Up for Real Estate
In real estate, a client is in contact intensely for a few weeks and then disappears for years, until they sell, buy or recommend you. Property managers and landlords, on the other hand, are in a long relationship that depends on everyday service. Passisto Clients has an AI voice agent gather feedback from buyers, sellers, owners and tenants and gives the agent or manager a report to act on.
The challenges
A relationship that stops at the signature
After the deed is signed or the lease starts, agencies rarely ask how the process was lived, even though recommendations drive new business.
Sellers who wait
Vendors want news about visits and feedback from buyers. When they do not get it, they doubt the agency and may not renew the mandate.
Landlords and tenants in the middle
Property managers handle requests from both sides, and owners worry about vacancies, repairs and rent while tenants worry about response time.
Long, emotional decisions
Buying or selling a home is a major decision, and clients remember how they were treated at each step.
How it works
- 1
Set up your services and import your clients
Declare your activities, such as sales, rentals and property management, generate interview templates for each moment and import your contacts.
- 2
Launch a follow-up at the right moment
Pick the client, the service and the type: after a visit, mid-mandate, after the signature or after a repair. The contact receives a personal, secure link by email.
- 3
The client talks to the agent
They give consent and tell the agent about the experience, out loud, in their browser, in a few minutes and at the time they choose.
- 4
The agent in charge reads the report and acts
The report gives satisfaction, pain points, needs and commitments. The negotiator or manager approves the suggested items and calls back where it matters.
Examples of questions the AI agent asks
- How did you experience the visits and the communication with the agency during the sale?
- Do you feel you were kept informed about the progress of your mandate?
- When you reported a problem in your home, how quickly and clearly did we answer?
- Is your plan still the same, or are you thinking about selling, buying or renting out something new?
- Would you recommend our agency to someone close to you, and why?
What you get
Better mandate renewals
Sellers and landlords who feel heard are more likely to stay, and doubts are visible before they turn into a lost mandate.
Recommendations prepared
Satisfied clients are identified after the signature, so the agency can ask them for a recommendation at the right time.
Fewer tensions in management
Recurring complaints from tenants or owners show up in reports and can be handled before they escalate.
Consistent service across agencies
Every branch uses the same structured questions, so the head office sees the same picture everywhere.
Frequently asked questions
Can it be used with both buyers and tenants?
Yes. You can declare several services and interview templates, for example one for sellers, one for tenants and one for landlords, and choose the right one for each follow-up.
Can the agent negotiate a price or promise a repair date?
No. The agent never promises a price, a deadline or a commercial gesture. It notes the request and tells the client it will be passed on to the person in charge.
Does the client need to install anything?
No. The client opens a personal, secure link in the browser of their phone or computer and talks with the agent. There is nothing to install.
See how it works for your team
Tell us about your context: we will show you the conversations, reports and follow-up that fit it.