Client Follow-Up for Hotels
A hotel guest stays a few nights and then judges the experience in an online review, often without telling the hotel anything first. Corporate and event clients are a different relationship, with negotiated rates and yearly contracts. Passisto Clients has an AI voice agent gather detailed feedback from guests and account contacts, and gives the team a report on what to fix and who to call back.
The challenges
Reviews instead of conversations
Guests tell the world on review sites what they did not tell the front desk. The hotel reads the complaint after the guest has left.
Short stays, short memory
Details such as noise, check-in delays or a cold breakfast are forgotten within days, so late feedback is vague.
Corporate accounts and groups
Companies, travel agencies and event organisers send recurring volume. Their satisfaction decides the next contract, but they are rarely asked.
Several teams, one experience
Reception, housekeeping, restaurant and maintenance each see a part. Nobody has the full view of how a guest or an account feels.
How it works
- 1
Set up your services and import your clients
Declare your services, such as rooms, restaurant, events or corporate rates, generate interview templates and import your corporate accounts or guest contacts.
- 2
Launch a follow-up after the stay
Pick the client, the contact, the service and the type of follow-up. The contact receives a personal, secure link by email in the hotel's name.
- 3
The guest or account contact talks to the agent
They give consent and talk about the stay or the partnership out loud, from their browser, whenever they are free.
- 4
The manager reads the report and acts
The report groups satisfaction, pain points and needs. The manager validates the items, assigns actions to the teams and calls back the clients who need a personal word.
Examples of questions the AI agent asks
- How was your arrival and check-in, from the moment you reached the hotel?
- Was there anything in your room that did not meet your expectations?
- How did the team respond when you asked for something during your stay?
- For your next business trip or event, what would make us your first choice?
- Is there a moment of the stay you would like us to know about, good or bad?
What you get
Feedback before the public review
Guests are heard directly and soon after the stay, which gives the hotel a chance to react before an online review is written.
A full picture of the stay
Comments on each service end up in one report and one record, instead of being spread across teams.
Corporate accounts kept warm
Account contacts are followed up regularly, so rates and volumes are discussed with a clear view of their satisfaction.
Issues turned into actions
Recurring problems, such as noise or slow breakfast service, become actions assigned to the right team.
Frequently asked questions
Does the agent offer a compensation or a free night?
No. The agent never promises a discount or a commercial gesture. It acknowledges the request and tells the guest it will be passed on to the hotel manager.
Can we follow both leisure guests and corporate clients?
Yes. You can create different services and interview templates for guests, corporate accounts and event clients and choose the right one for each follow-up.
In which languages can guests answer?
The client page and the voice conversation are available in English, French, Spanish and Italian, which suits international guests.
See how it works for your team
Tell us about your context: we will show you the conversations, reports and follow-up that fit it.