Retail Store Manager Job Description

We are looking for a Retail Store Manager to run one of our stores from opening to closing. You will lead the sales team, plan the rota, deliver sales and margin targets, keep stock accurate and make sure every customer receives a consistently good service. You report to the area or regional manager and are responsible for the results, the people and the safety of the store.

Responsibilities

• Lead, motivate and develop the store team, including sales associates, cashiers and a deputy
• Plan weekly rotas that match opening hours and customer traffic and respect working-time rules
• Deliver the store sales, margin and conversion targets and analyse daily and weekly results
• Manage stock: receive deliveries, organise replenishment, run stock counts and reduce shrinkage
• Apply visual merchandising, price changes and promotions in line with company guidelines
• Handle customer complaints, returns and exceptional requests, and protect store reputation
• Control cash handling, till reconciliation, banking and store opening and closing procedures
• Manage payroll hours, store costs and the store budget
• Recruit, onboard and train permanent and seasonal staff, and run regular one-to-ones
• Ensure health and safety, security and cleanliness standards in the store and the stockroom

Requirements

• Experience in retail, including at least one year as a deputy or team leader
• Proven ability to lead a team and to achieve sales targets
• Good understanding of store indicators such as turnover, average basket, conversion and shrinkage
• Strong organisation skills and the ability to prioritise during busy periods
• Customer-focused attitude and calm handling of complaints
• Comfort with till and stock systems and basic reporting
• Availability to work weekends, evenings and peak periods

Nice to Have

• Experience in our product category or store format
• Experience opening a new store or relaunching a struggling one
• Experience of managing seasonal peaks with temporary staff
• A second language useful for our customers