Retail Sales Associate Job Description

We are looking for a Retail Sales Associate to welcome, advise and serve customers in our store. You will know the products, keep your section in good order and help the store reach its sales targets through friendly and honest service. You will work as part of a team, including weekends and busy periods, under the supervision of the store manager.

Responsibilities

• Greet customers, identify their needs and advise them on the right products
• Present products, explain features, sizes and prices and suggest complementary items
• Keep sales areas clean, tidy, well stocked and in line with visual merchandising guidelines
• Receive deliveries, price and label products and replenish shelves and fitting areas
• Process sales, returns and exchanges at the till when needed, following company procedures
• Handle customer questions and complaints politely and refer difficult cases to the manager
• Help to meet individual and store sales targets, including add-on sales and loyalty sign-ups
• Take part in stock counts and report stock differences, damage or shortages
• Follow security, safety and anti-theft procedures and report anything unusual
• Share information with colleagues and support them during busy periods and promotions

Requirements

• Previous experience in retail or another customer-facing job is an advantage, motivated beginners are welcome
• Friendly, clear and professional communication with customers
• Interest in the products we sell and willingness to learn quickly
• Ability to stand and be active for long periods and to carry stock
• Reliability, punctuality and a good sense of teamwork
• Basic numeracy and comfort with a till or tablet
• Availability for weekends, evenings and peak periods

Nice to Have

• Experience in our product category
• Experience with loyalty programmes or add-on selling
• A second language useful for our customers
• Experience with visual merchandising