Receptionist Job Description

We are looking for a receptionist to be the first face and voice of our company. You will welcome visitors, answer calls, direct enquiries to the right people and keep the reception area running smoothly. The role suits someone who stays calm under constant interruption and treats every visitor as a guest. You will work closely with office, facilities and the teams you support.

Responsibilities

• Greet visitors and candidates warmly, check them in and let the right person know they have arrived
• Answer the main switchboard, screen calls and route them or take clear messages
• Maintain the visitor register and issue and collect badges according to security rules
• Receive, log and distribute post, parcels and deliveries
• Book and prepare meeting rooms and make sure refreshments and equipment are ready
• Keep the reception area, waiting area and meeting rooms tidy and presentable
• Handle general enquiries by phone, email and in person, and refer complex ones to the right team
• Support office tasks such as ordering supplies, booking couriers and updating contact lists
• Follow health, safety and evacuation procedures and know who to contact in an emergency
• Treat all visitor and employee information with discretion

Requirements

• Polished, friendly manner and a clear speaking voice
• Good written and spoken command of the working language
• Ability to stay calm and courteous with several demands at once
• Comfortable with office software, email and calendars
• Reliability, punctuality and a tidy personal presentation
• Discretion with confidential information
• Previous reception, hospitality or customer-facing experience, or strong motivation to learn

Nice to Have

• Experience with a visitor management or room booking system
• A second language relevant to our visitors
• Basic first aid training
• Experience in a corporate, medical or hospitality reception