Medical Assistant Job Description

We are looking for a Medical Assistant to support our clinicians and keep our practice running smoothly for patients. You will welcome patients, prepare consultations, handle records and appointments, and carry out the tasks that your role and training allow under the responsibility of the clinician. You will join a small team where organisation, discretion and kindness make the difference every day.

Responsibilities

• Welcome patients in person and by phone and direct them to the right service or clinician
• Manage the appointment diary, including urgent requests, reminders and cancellations
• Prepare consultation rooms and check that supplies and equipment are ready
• Prepare and update patient files and records accurately and confidentially
• Take basic information from patients before a consultation, within the limits of your role and training
• Carry out clinical support tasks delegated by the clinician and allowed by your qualifications and local rules
• Handle letters, referrals, prescriptions to be signed, insurance and payment paperwork
• Follow hygiene, safety and waste-handling procedures
• Relay messages between patients and clinicians and flag anything urgent immediately
• Support the clinician and the team with day-to-day organisation of the practice

Requirements

• Relevant training or qualification for medical support or secretarial work, according to the rules in your country
• Friendly, reassuring communication with patients of all ages
• Strong organisation and ability to prioritise in a busy setting
• Complete discretion with health information
• Comfort with a computer, patient record software and a phone system
• Accuracy when handling records, appointments and forms
• Reliability, teamwork and willingness to follow protocols

Nice to Have

• Experience in a general practice, specialist practice or clinic
• First aid certificate
• Knowledge of medical vocabulary and coding
• A second language spoken by patients