IT Support Technician Job Description

We are looking for an IT Support Technician to keep our employees productive by solving their technical problems quickly and courteously. You will be the first point of contact for hardware, software, access and network issues, and you will also help prepare equipment and accounts for new joiners. You will work with colleagues from every department and with the wider IT team, documenting what you do so that knowledge is shared.

Responsibilities

• Receive and resolve support requests by phone, email, chat or ticket, within agreed response times
• Diagnose and fix problems with computers, peripherals, operating systems and common business applications
• Set up, configure and deliver laptops, phones and other equipment for new employees
• Create, modify and disable user accounts and access rights according to company procedures
• Support users with email, collaboration tools, printers and Wi-Fi
• Escalate complex or recurring issues to the right specialist with clear information
• Record every request and its resolution in the ticketing system
• Maintain an inventory of equipment, licences and spare parts
• Apply security practices and help users recognise phishing and other common threats
• Write simple guides and help colleagues become more autonomous

Requirements

• 1+ years of experience in IT support, help desk or a similar role, or relevant training
• Good knowledge of Windows and macOS, and basic knowledge of Linux
• Understanding of networking basics such as IP addresses, DNS, DHCP and Wi-Fi
• Familiarity with user management in a directory service such as Active Directory or Microsoft Entra ID
• Experience with a ticketing tool
• Patience, clear communication and a service-oriented attitude
• Ability to explain technical issues in simple language

Nice to Have

• An entry-level IT certification
• Experience with mobile device management
• Experience with Microsoft 365 or Google Workspace administration
• Basic scripting skills to automate repetitive tasks