25 IT Support Technician Interview Questions
Assess troubleshooting method, customer care under pressure, knowledge of common systems and the discipline to document and escalate for IT support technician candidates.
IT Support Technician Interview Questions
25 total- 1
A user says their computer is slow. What questions do you ask before you touch anything?
- 2
Walk me through how you would troubleshoot a laptop that cannot connect to the office Wi-Fi.
- 3
How do you decide whether a ticket is something you fix, escalate or hand to another team?
- 4
Explain to me, as you would to a non-technical colleague, why they have to change their password regularly or use multi-factor authentication.
- 5
A senior executive demands you drop everything to fix their printer while you are helping someone else. What do you do?
- 6
What is the difference between a problem and an incident, and why does it matter in a support team?
- 7
How do you handle a user who is frustrated and blames IT for a problem that is not IT's fault?
- 8
Describe how you would set up a new employee: accounts, devices, access and first-day checks.
- 9
What do you do when you receive an email that a user suspects is phishing?
- 10
How do you explain a technical fix to someone who has no interest in the technology?
- 11
A user cannot access a shared folder they used yesterday. Walk me through what you would check.
- 12
How do you keep track of what you tried when a problem takes several days to solve?
- 13
What are the first things you check when a whole office loses internet access?
- 14
How do you prioritise when ten tickets arrive at the same time?
- 15
Tell me about a time you fixed something you had never seen before. How did you find the answer?
- 16
What is the process you follow when an employee leaves the company and their access must be removed?
- 17
How do you support a remote worker whose computer you cannot touch?
- 18
How do you decide when a device should be repaired and when it should be replaced?
- 19
What is the difference between a local account and a directory account, and what problems does that cause at login?
- 20
Describe a time you made a mistake that affected a user. How did you handle it?
- 21
What do you do if you are asked to give someone access you believe they should not have?
- 22
How do you approach backups on an employee's laptop, and what do you tell users about where to save files?
- 23
Which ticketing tools have you used, and what separates a good ticket from a bad one?
- 24
How do you stay calm and polite on the fifth call of the morning with the same type of problem?
- 25
What have you done to reduce the number of repeated tickets for the same issue?
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