25 Cashier Interview Questions
Assess accuracy with cash and card payments, speed under queue pressure, honesty, customer courtesy and handling of returns and difficult moments for cashier candidates.
Cashier Interview Questions
25 total- 1
Why are you interested in working on a till, and what do you think the hardest part of the job is?
- 2
Walk me through how you would serve a customer from the first greeting to the end of the payment.
- 3
What would you do at the start of a shift before the first customer arrives?
- 4
A queue of ten customers has formed and one customer is slow. How do you keep the line moving without being rude?
- 5
A customer gives you a large note for a small purchase. How do you handle the change?
- 6
How do you check that a banknote is genuine, and what do you do if you suspect it is not?
- 7
Tell me about a time you made a mistake with money or a price. How did you notice it and what did you do?
- 8
At the end of your shift, the till is short by an amount. What do you do?
- 9
A barcode will not scan and there is no price label. How do you proceed?
- 10
A customer says a price on the shelf was lower than the price at the till. What do you do?
- 11
A customer wants to return an item and has lost the receipt. How do you respond, and who do you call if you are not sure?
- 12
A customer pays by card and the payment is declined. How do you handle it politely?
- 13
Tell me about a time you were asked to do something with money that did not feel right. What did you do?
- 14
How would you react if a colleague took a small item or a coin from the till?
- 15
How do you stay focused and accurate during a rush when many things happen at once?
- 16
A customer is angry about waiting and shouts at you. What do you say?
- 17
How do you handle a customer who wants to use several coupons, vouchers or payment methods in one purchase?
- 18
What do you do when a customer is rude about something that is not your fault, such as a price or a store policy?
- 19
How do you protect personal information and card data at the till?
- 20
How would you explain a loyalty programme to a customer in a few seconds without holding up the line?
- 21
Tell me about a time you worked a long shift standing in one place. How did you keep your energy and attention?
- 22
How comfortable are you with a till, a card terminal, self-checkout support or a scanner, and how quickly do you learn new systems?
- 23
What would you do if you saw a customer leaving without paying for an item?
- 24
You notice a customer has been undercharged on a large item after they have left. What do you do?
- 25
What does good service at a till look like in your view, even when the store is very busy?
Cashier: let the AI hold the first interview
Every candidate takes a structured voice interview from their secure portal, whenever it suits them. Your team reads one scored report per candidate and makes the decision.